Important Notice: We are experiencing a high volume of inquiries

Due to ECQ/MECQ/GCQ conditions across the Philippines, we must take extra care with your order. Limitations on manpower and transport for safety reasons, means our normal processing times are delayed. Processing, packing and dispatch of orders may take more than 1 week, followed by delivery time to your location.

You will receive tracking information once your package is on its way. If your order is delayed for more than 10 days, you may contact us and await a detailed reply.

Customer Service responses may take 24-72 hours, as we need to check detailed information on your order.

If you have general enquiries about price, in-store services or hours, repairs, or brands and product which cannot be found on this site, we may not be able to respond to your enquiry promptly at this time.

Thank you for your understanding.

We're here to help.

We're here to help.

In-store Customer Service

RUSTAN'S DEPARTMENT STORES are open seven days a week, except on special holidays.

For store-specific inquiries, please contact the store using phone numbers listed below.

For a complete list of store locations and contact details, please go to our online store finder.

Online Customer Service

FAQs · Order Tracking · Exchanges and Returns · Warranties

The above links will assist in helping to solve your order inquiries. If your answer cannot be found, or if you have a general question, please contact us using the form below. Our commitment—we respond to questions and concerns within 24 business hours.