Nationwide delivery

We offer door-to-door delivery across the Philippines and we aim to dispatch within 24 hours of receiving your order. From time to time, items may take longer to pack, process or wrap. Gift wrapping requires an additional 1-2 days processing time.

During Holiday periods, Sale and Online Special Events, dispatches may take longer.

Deliveries are from Mondays to Fridays, between 8AM and 5PM. The total transit time is dependent on your location and during holidays and weekends, we may expect a larger than usual volume of orders and may take longer to dispatch and deliver your orders. Please see Delivery times below.

We notify you upon dispatch so you can track your parcel. In case you are not able to receive your parcel when we arrive, we leave you a note to inform you when we'll be back to deliver a second time.

Some orders will require multiple deliveries and may be dispatched from multiple locations. You will be sent a tracking number for each dispatch.

If you are not able to receive during the attempted delivery, we leave you a note indicating which Air 21 location your parcel is safe-kept for your pickup within 5 days. If your item is being delivered by Entrego, it may be returned to origin if the driver cannot access your area, or address as planned.

Affordable delivery rates are shown at checkout corresponding to your address and order size.

We offer free shipping to all orders of ₱2,000 and above.

For orders below ₱2,000, we offer a flat rate shipping fee of ₱200 for Metro Manila deliveries and ₱300 for provincial deliveries.

Delivery times

We process online orders from Monday to Friday.

As many of Rustan's products are high-quality items, we want to take care handling and packing orders. From time to time we may also be affected by public holidays, during which dispatches recommence on the next business day.

Orders pass through three phases: Processing, Dispatch, and Delivery.

• Processing is picking, packing and checking. This may take as little as 24 hours, or longer than one week if we are experiencing high demand (during Holiday, or sale) or limited manpower (during Covid19, for example).
• Dispatch means your parcel has been booked for departure, checked and labelled and is ready for delivery. This may take 24 hours.
• Delivery time means transport time via truck, boat, airplane, bike, van, or a combination. This is in-transit period and arrival at your address, depends on your location.

During the Christmas season between October and December, please allow extra time for ordering and receiving orders as transit times can double in some areas. Order early!

Important Information

We cannot guarantee precise timing of deliveries.

From time to time, our couriers are unable to call or SMS prior to arrival. If you do not have a person available to accept packages on your behalf at home, we recommend opting for your work/business delivery address.

Please allow additional 3 days for dispatch if you have chosen for all or some of your items to be gift wrapped. This service, if available, will show on the product page and will be able to be selected for a fee.

Our store accepts orders 24/7 including on public holidays, however our warehouse and transport partners are closed on the usual public holidays during Christmas and New Year.

Deliveries for orders placed during the Christmas period will recommence on the next business day.

Click & Collect at the Makati Store

We offer a free Click & Collect service at the Makati Store. When your item is packed and available for pick up, we will notify you by email or SMS. Parcels will be held for seven (7) days and after this time, unclaimed goods will be returned to our warehouse. Re-delivery can be arranged and a fee may apply. Please note—this service currently closed.

At the checkout, just select the Click & Collect Makati option. Read the full Click & Collect instructions.

Exchanges and Returns

Read our complete information and instructions on Exchanges and Returns.